What happened when one SME received a 300 per cent increase on an insurance renewal quote

  • 27 Dec 2021

Whitehaven business Summergrove Halls was shocked to receive a renewal quote that was 300 per cent higher than last year’s. Fortunately, FSB Insurance Service was able to help.

When Summergrove Halls’ insurance was due for renewal, the team at FSB Insurance Service was just a phone call away with a competitive quote and “heroic customer service”.

“Our business insurance was up for renewal and we had been with the same insurer for many years, so we were shocked when our renewal quote was 300 per cent higher, despite no recent claims,” says Rob Rimmer, Director at Summergrove Halls. 


With the business “left in a very invidious position” and insurance just 72 hours from expiring, Rob contacted FSB Insurance Service, which stepped up to the challenge.

“We have a pretty non-standard business – a hotel and offices for let with a diverse range of users – so the cover we needed was not off the shelf,” he says. “Anne Butler from FSB Insurance Service was a hero and managed to massively improve on the quote. She beat our existing broker’s re-quote by 33 per cent and kept me constantly 
up to date to beat the deadline.

“Anne sorted all the paperwork and ensured we were insured correctly and that our cover didn’t run out. FSB Insurance Service did a brilliant job in getting cover for us at such short notice. Getting insurance at a great price is important, but great customer service is important too!” he adds. 

“I would absolutely recommend FSB Insurance Service to other FSB members. We had a fantastic experience.”
Such experiences are becoming more common. “A recent survey of FSB members showed that 75 per cent are experiencing price increases and one in four are seeing cover reduced,” says David Perry, Managing Director at FSB Insurance Service. “We’re here to help guide members through this difficult insurance market.” 


FSB Insurance Service is an award-winning full general insurance broking service with exclusive discounts, tailored support and a dedicated insurance advice line. FSB members can register with FSB Insurance Service for free.

Related topics