VOIP – taking calls over the internet – is more reliable and often cheaper than a landline. So, what do businesses need to know to get in on the act?
VoIP stands for voice over IP – it is essentially a way of making phone calls over the internet. Unlike phone calls, VoIP services often come with a host of other benefits that can help make your business more efficient.
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Of course, there are other benefits too. According to Alex Larcombe, head of voice products at Virgin Media Business, VoIP is future-proof.
SMEs are increasingly considering turning to VoIP services, with more than half of prospective phone system buyers investing for the first time. This is according to a survey of over 350 businesses by Software Advice.
Around 31 per cent of the businesses were using landlines, and 13 per cent were relying on mobile phones – yet 57 per cent claimed to be researching VoIP.
The main telephony requirements cited by the respondents were scalability and reliability. Lower prices and added features were also adding to the temptation to make the switch.
“VoIP allows organisations to truly adopt flexible, remote and mobile working, by allowing workers to work from any location at any time and still have the same experience”
A VoIP service is only as reliable as your internet connection, but if you have fast broadband it’ll work a treat. It is also, as Larcombe said, much more future-proof than traditional telephony measures.