Best Airport award hat-trick for Newcastle International Airport

  • 11 Mar 2020

Newcastle International has been awarded the title of “Best Airport” for the third year in a row.


This week the North East’s largest airport was announced as the best airport for its size (serving between 5 – 15 million passengers) in Europe by the Airports Council International (ACI). 

The Airport Service Quality award (ASQ), as voted for by passengers, looks closely at the levels of customer service, investment in infrastructure and general airport ambiance.


Newcastle was also the only airport in the UK to come away with a prize at the awards.

Nick Jones, Chief Executive Officer at Newcastle Airport, said: “This award is a reflection of how our passengers feel about Newcastle Airport, and I am proud that we have been given this title for the third year in a row.

“2019 was a year of new route announcements and investments, made so that we can continue to develop and provide the best service for our passengers.

“The ASQ award also represents the dedication that our staff across every department put in over the year, and I am thankful for all of their hard work.” 

Cllr Iain Malcolm, Leader of South Tyneside Council and Chair of the LA7 shareholders, said: "This award is well-deserved and yet further proof of just what a significant asset to the North East Newcastle International Airport is.

"It provides a key gateway to the region and generates millions of pounds for the local economy, as well as attracting inbound tourism.

"My congratulations go to all those who’s hard work and commitment help the airport continue to go from strength to strength."


Newcastle International will join all of the other winning airports at the ASQ Awards Ceremony to be held during the third ACI Customer Experience Global Summit, taking place in Krakow, Poland in September. The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators.