Is CCTV the right choice for your business?

  • 21 Jul 2022

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Let’s start with the most obvious question:

Why should my business install security cameras? 

Well, a recent survey amongst SMEs* revealed that 92.5% of them had CCTV systems installed. Their reasons for doing so were some ­or all of the following:

  • Deter crime and antisocial behaviour
  • Detect intruders and fire (monitored CCTV systems)
  • Prevent theft
  • Provide evidence
  • Improve staff safety
  • Improve customer experience

As well as all the above, CCTV camera coverage may also be company policy, part of your duty of care towards members of the public, or even a requirement of your insurance provider.

What's the difference between CCTV systems and surveillance cameras? 

Generally, ‘surveillance’ refers to cameras that are monitored in real time by a security team, for example at a shopping centre or event venue.

Can CCTV cameras be used anywhere in or around my premises? 

Any CCTV system must consider other people’s legal right to privacy – so for example, you can’t install security cameras in staff restrooms or changing rooms unless there are exceptional circumstances. If the areas under surveillance are part of a shared space or overlook neighbouring property, some privacy masking might be needed.

Are there any other legal requirements to be aware of? 

Your use of CCTV must comply with your own company policies on privacy and, importantly, UK GDPR laws. This can be a complex area, so we advise you to seek professional guidance from a registered CCTV supplier/installer like us.



Can I install a CCTV system myself?

Installing CCTV cameras requires specialist equipment, knowledge, and skill. And, for the installation to comply with your insurance requirements, it must conform to the National Security Inspectorate (NSI) code of practice for design, installation, and maintenance of CCTV surveillance systems. So, yes you can DIY… but you can also save yourself a lot of time and effort by using the professional expertise of an NSI Gold approved installer like Securitas.

What does it cost to install and operate a CCTV system?

The cost depends on several factors, for example the type and number of cameras to be installed and whether you want remote monitoring. If you’re concerned about the upfront cost of investing in CCTV, it’s worth knowing that Securitas enables customers to spread the cost over time through a straightforward monthly payment. Our contracts can also include monitoring, response, and maintenance costs.

It’s also worth noting that, increasingly, businesses are getting added value from their CCTV investment by using data analytics (gathered via remote monitoring) to gather intelligence and information about their operation – for example, customer behaviour, peak traffic times and so on.

What’s the best way to monitor CCTV?

Some businesses refer to CCTV footage only in the aftermath of an incident, when it may help identify what happened and provide evidence in the event of a prosecution. A more effective use of a CCTV system is to have the live feed from the cameras monitored remotely. Our security officers monitor customers’ live CCTV feed from our central-UK Securitas Operations Centre and, in the event of an incident, they can issue an audio warning (if the customer’s CCTV system is enabled for this) or despatch a mobile patrol.

Want to find out what to look out for when choosing the right CCTV for your business? Click here.

Securitas UK’s end-to-end service can help you at every step, from site and security risk assessment, supply and installation, monitoring and response services, and regular maintenance. Get in touch to find out more.

*Research commissioned by Securitas and conducted by GCL – February – May 2022

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