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Fighting fraud: Tips to help you stay one step ahead

The solution to fraud lies in improved staff training and technical measures.

1) Look out for counterfeit cards
Signs include characters that appear crooked, uneven or otherwise unusual; smudged or altered signatures; scratched or destroyed magnetic stripes; damaged or dull holograms; or first numbers that don’t match the brand’s format.

2) Watch out for suspicious behaviour
Scammers may look nervous, try to shop just after opening or just before closing, have a damaged card, or even try to pay without a card at all, just a number.

3) Detect suspect behaviour
Fraudsters often buy large numbers of expensive items that may appear random, and may return to buy more. This is true of physical and online purchases.



4) Spot multi-channel fraud
Sometimes a fraudster makes a payment over the phone or online using a stolen card and then asks to collect via a courier or friend, because their address doesn’t match the cardholder’s – or they may buy online, pick up in store and claim they’ve forgotten the card used to purchase.

5) Follow PCI DSS
All merchants that accept card payments need to follow Payment Card Industry Data Security Standard (PCI DSS) guidelines. For those concerned about 
the time and costs associated with compliance, consider adopting payment technology certified with P2PE v2, a PCI encryption standard that scrambles card details when entered. 

6) Keep your IT systems up-to-date
Keep IT systems regularly patched and secured with anti-malware protection. Regular testing will reveal vulnerabilities.

7) Use strong, unique passwords
Ensure attackers can’t crack open your IT administrator accounts, which could give them access to customer card data. The most secure method is two-factor or multi-factor authentication, which could mean using a fingerprint reader, facial recognition or one-time passcodes to unlock accounts. Password managers help you create hard-to-guess passwords.

8) Train staff to spot suspicious emails
Phishing emails appear to have come from a legitimate source and encourage users to click on a link or open an attachment, which will download malware or take them to a malicious page.



9) Use CSC/AVS checks
Validate online users by checking the last three numbers on the customer’s signature strip (CSC, CV2, CVV) and the numbers in their address (AVS).

10) Switch on 3D Secure online
3D Secure authentication will not only help to reduce online fraud, but is a requirement under new PSD2 payment rules. Partner with a payment provider (PSP) that also runs background checks.

For more information, call our customer services team on 0808 20 20 888 
quoting ‘FSB Payments’